Case studies

Recognising the benefits of a web-based tool

Like many large Australian organisations, Bupa Australia had experienced issues associated with managing its remuneration review process using spreadsheets, which can be an onerous task.

Bupa has a mid-year and an end of year remuneration review process. Performance ratings entered into R.Review drive both salary review and bonus payments. Recommendations for both are system driven, and approved online. Bupa has four incentive programs, each with their own rules and calculations and a manager may have employees in their teams that belong to multiple plans.

Prior to 2006, Bupa’s remuneration review process required the creation of numerous spreadsheets, distributed via e-mail to managers, then consolidated back into the master spreadsheet. HR performed manual calculations and analysis, and the spreadsheets were then re-distributed to managers to complete their bonus and salary recommendations. Spreadsheets were then returned to the remuneration team and consolidated for final approval.

Significant time was spent creating, checking, entering, validating and consolidating spreadsheets with each step requiring manual effort. The last step of the process required the manual generation of remuneration letters using a mail merge, followed by an intensive verification process.

Given Bupa’s commitment to exert downward pressure on administrative costs, it implemented R.Review to streamline its review process, reduce the amount of manual administration and improve visibility of spend against budget.

The Solution

Bupa implemented R.Review to streamline the collection of performance ratings and bonus and salary recommendations. R.Review provides Bupa’s HR team and managers with secure online access to a single source of data, inclusive of all information required to make informed remuneration decisions and communicate these decisions to all employees through automatically generated remuneration letters.

The Key Benefits

R.Review significantly improved the salary and incentive review process at Bupa. Demonstrated benefits included:

• separate rules and calculations based on criteria such as incentive type, BU, Grade etc;
• a single centralised source of data to reduce data errors and omissions and provide a central point for data collection;
• significant time savings for both line managers and the human resources team, freeing up time to spend on more value-add tasks;
• automatic generation of remuneration  letters and automated reporting;
• the ability to track spend against budget throughout the review process; and
• a system that is intuitive, easy to learn and simple to use.

The Experience

Bupa is impressed with how user-friendly and intuitive R.Review is and the service levels provided by the Remesys team.

“The process ran smoothly, with less time spent on administration. Reporting from R.Review meant that any time spent, was focussed on area’s that needed it.”
Bupa Line HR

“Service levels were excellent. All queries were handled promptly with updates.”
David Loci, HR Analyst